Refund Policy

Refund Policy

Our refund policy has been devised to define the situations under which cubicdesignz will provide a refund, the procedure for claiming a refund and the responsibility of cubicdesignz in circumstances resulting in such a claim. By opting for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

Coverage & Scope

  • Our refund policy covers the refunds by cubicdesignz  and/or a website owned and managed by cubicdesignz  a creative digital agency India.
  • This policy does not have any application for companies which are not owned or controlled by cubicdesignz  or for persons not employed or managed by cubicdesignz . This includes any third party service and / or product providers bound by contract and also, any third-party websites to which cubicdesignz  website link.

Filing a Complaint

  • At cubicdesignz  a creative digital agency India we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at [email protected] .com for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At cubicdesignz  a creative digital agency India every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website Design / Developemnt
 
  • Full refund: Once the advance amount is paid, Full refund will not be made at any cost. In cases where the project has not been started, The Full Refund policy will initiate after receive the upfront payment date and will take 60 Days to refund the amount.
  • Partial refund: If there is a failure to deliver as per our delivery policy or the client is not satisified with our design or our work. The partial refund of 25% of the advance amount will be refunded to the client account within 30 days. Along witch this, the project source code will also be given with whatever has been completed
  • No refunds: If the project has been completed and uploaded on the server.
Logo design / Other Graphic design
  • Full refund:  Once the advance amount is paid, Full refund will not be made at any cost. In cases where the project has not been started, The Full Refund policy will initiate after receive the upfront payment date and will take 60 Days to refund the amount.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund of 25% of the advance amount will be refunded to the client account within 30 days.
  • No refunds: If the project has been completed and uploaded on the server.
Dedicated Hiring (Other Services)

NOTE: Cubicdesignz ’s delivery commitment is subject to:

  • Full refund: Once the advance amount is paid, Full refund will not be made at any cost. If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff, The Full Refund policy will initiate after receive the upfront payment date and will take 60 Days to refund the amount.
  • Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
  • No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our team and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy

NOTE: Cubicdesignz’s delivery commitment is subject to:

  • A project is not taken to be void unless the agreed upon payments are clear.
  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Cubicdesignz .
  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Cubicdesignz  is not liable to follow its delivery or refund commitments.
  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability

Cubicdesignz’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. Cubicdesignz  is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Cubicdesignz  in writing.

Processing of Refunds

The partial refunds of 25% will be processed and mailed within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

And The full refunds will be processed and mailed within 60 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Changes

Cubicdesignz may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Cubicdesignz website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at [email protected]

CubicDesignz